![]() All we needed to do was remove the troublesome account from Outlook and then set it up again. ![]() Over time we will need to remove the duplicate emails contained in the inbox and sent messages folders by hand.Īgain, we did not need to uninstall Microsoft Office to correct the sync issue. Microsoft Outlook 2016 is now back up and running. All we had to do was recover the Account’s inbox, sent messages, calendar, and contacts from backups.Deleted the problematic Account from Outlook and then created a new account – success then.Uninstalled Office 2016 and ran the “Microsoft Office Removal Tool” to remove all traces of the app from the workstation without success (apparently the “Account” is stored as a data file and is not considered to be part of Office itself) and.Made several attempts to address the “Outlook Sync Issues” without success.Went into Outlook’s Account Settings and ran the “Repair Tool” on the troublesome email account without success.Ran the “Online Repair” tool for Microsoft Office 2016 without success.We were noticing an incredibly large number of duplicate emails on the email server host’s server.Incoming e-mail was stacking up on the host’s server and only downloading when we deleted a message from the Inbox, deleted a message from Trash, or sent a New Email (an apparent sync issue), and.When I started this topic, we were having a problem with Outlook on one of our Windows 10 Pro workstations and were considering removing Microsoft Office 2016 from the machine and reinstalling it in order to address the issue.Īt the time, we were having two problems with Outlook: On Windows 11, click the three dots next to the Office Desktop Apps entry and then click Advanced options. Step 2: Look for the Microsoft Office Desktop Apps entry and then click on the same to see the Advanced options link. On Windows 11, go to Settings > Apps > Installed apps page. This setup (e.g., two separate devices using IMAP to check email) can cause the duplicate email issues which you reported. Step 1: On Windows 10, go to Settings > Apps > Apps & features. Once the Office Removal Tool has started to remove all traces of Office, perhaps walk away and enjoy a nice cup of coffee.Īs to why there are duplicate emails, Outlook on the computer is configured to use IMAP and the user likely is also using their cell phone configured to use IMAP to also check for email. If you want to uninstall Office 365, you must do it manually. The latter is what makes the tool take so long. You can uninstall or remove previous office versions while installing office 365. Aside from searching for and removing all remaining traces of your current version of Office, the tool also has to search for all remaining traces of other uninstalled previous versions of Office as well. The Office Removal Tool takes quite a while to run, and at times it might appear that it is not doing anything even though it is. After doing that and rebooting, you then run the Office Removal Tool. First you uninstall Office just like any other program from under Control Panel. I have used the Office Removal Tool before.
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